In just under 2 years, we’ve gone from 0 to over 600 customers - solving a burning customer pain point with a solution that scales. We’re now growing our Product team to help us become the de facto operating system for the home renewables industry.

This is not an easy job. You’ll take ownership of a massive chunk of the product solve technically complex problems beautifully, and at a high velocity. But we can promise it’ll be incredibly fulfilling - you’ll struggle to find a lovelier, more engaged group of customers to build for, or a more driven, impact-focussed dev & design team to build with. So if you’re keen for a challenge and want to make a serious and meaningful dent on both the lives of renewables installers and on decarbonising buildings, then please do read on!

🌲 About Spruce

Almost 20% of the UK’s carbon emissions comes from heating homes – there’s simply no way to make reach net zero without phasing out gas and oil boilers. Right now the only serious alternative is heat pumps, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat (🤯). But there’s a problem: the heat pump installation journey is slow, inefficient, and just so painful. This makes it really hard for existing installers to grow their businesses and puts off gas engineers from starting to do heat pumps. Perhaps most critically, it means you can’t currently offer a heat pump when someone’s boiler breaks and they urgently need heating.

We’re fixing this. We’ve built a platform for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their business. Despite only getting started at the beginning of 2024, we’re having a massive impact on installation businesses, suppliers, and manufacturers across the UK: halving the time they spend on each job, doubling their sales conversion rates, and boosting their bottom line.

Having now raised further investment, we’re in the process of scaling the team to massively grow our impact. We ultimately want to build an operating system for the whole home renewables supply chain. Picture a combination of ServiceTitan, Procore, and autoCAD and you might get a sense of where we’re headed…

🥖 The Role

Our initial success is due to always putting our customers front-and-centre, rapidly building the tools that they need, and iterating based on their feedback. Your challenge is to maintain this velocity and customer love while expanding the product - helping us build faster and for a wider range of customer types.

You’ll work within a small product function reporting to the CPO, and be superbly supported by a simply brilliant team of designers and developers. Day-to-day you’ll be responsible for:

• Leading discovery & user research – designing and running structured customer research to ensure we build the right things in the right order. You'll synthesise insights from user interviews, usage metrics, and the commercial team into clear feature specs.
• Delivering features – managing the build process all the way through to post-release testing. You’ll work closely alongside devs & designers to bring features to life, ensuring we release quickly, maximise customer value, and maintain product quality.
• Reducing time-to-value – helping new users experience Spruce’s value as soon as possible with minimal training; and partnering with customer success to drive full platform adoption.
• Monitoring & increasing impact – measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business.

🫵 About You

You’ve got somewhere between 2 and 10 years product management experience. You want to move fast and have a massive impact. On top of that, you’re:

• Highly structured & outcome-focused – You bring order to complex challenges, can synthesise information effectively, and take pride in well-documented processes. But while you love a good process, you ultimately care far more about delivering results and driving measurable outcomes.
• Intellectually sharp & low ego – You quickly grasp new concepts, can explain complex ideas in simple terms, and (with a bit of help) can wrap your head around building physics, fluid dynamics, and dynamic tariff modelling. You're confident enough to push back when needed but humble enough to admit when you're wrong.
• An exceptional communicator – You adapt your style to your audience, ask insightful questions, listen actively, and write clearly. You elevate any meeting and bring out the best in others.
• Customer-obsessed – You genuinely care about fixing our users' problems and want to make technical tasks beautifully simple for even our least tech-savvy customers.

…and you’ll hopefully also love heat pumps! 🤓