We’re looking for someone super smart and with bags of energy and enthusiasm to come help us out on a wide range of tasks (data, ops, customer support, and content) over the next 3-6 months. There’s a good chance for this to turn into a full-time role for the right candidate.
🌲 About Spruce
- Almost 20% of the UK’s carbon emissions comes from heating homes. There’s simply no way to make meaningful progress towards net zero without accelerating the phase out of gas and oil boilers. Excitingly, heat pumps are a pretty amazing alternative, with their almost-magical ability to turn 1 kW of electricity into 3-5 kW of heat (🤯), not only slashing carbon output but reducing homeowner bills too.
- But there’s a problem: the heat pump installation journey is slow, inefficient, and just so painful for installers. This makes it really hard for existing heat pump installers to grow their businesses and unappealing for boiler installers to transition to heat pumps. Meanwhile homeowners get frustrated with slow response times and conflicting advice, having to plan months ahead if they want to make the switch.
- We’re fixing this. We’ve built an operating system for heat pump installers to manage the whole installation journey from initial enquiry through to final compliance paperwork, freeing up their time to focus on what really matters: doing high-quality installations, providing great customer service, and scaling their businesses.
- We’re already having a massive impact on over 300 installation businesses across the UK, halving the time they spend on each installation and helping them win more jobs in the process. And we’re barely scratching the surface – there’s so much more for us to do as we look to transform not just the business of heat pumps, but the whole home renewables supply chain.
- We’re currently a team of 8, split evenly between London and Bristol. We spend a few days each week working together in-person in both locations, and get everyone together every fortnight.
🥖 The Role
You’ll be working closely with Steph, Spruce’s Co-Founder and resident heat pump guru, getting stuck into pretty much everything that goes on across the business, and making a serious and measurable dent on the UK’s carbon emissions. No two days will be the same, but your work will include:
- Data, analysis & reporting – digging into how our customers are using the platform, presenting insights to the rest of the team, and sourcing and structuring all of the technical product data we’re continually adding to the product.
- Writing content – helping write product updates, contributing to our newsletter, writing onboarding guides for new customers, compiling installer FAQs, and helping with grant applications.
- Customer success – helping our installers when they get stuck or when something isn’t working in the way they’d expect, and building out training videos and tutorials so it’s easier for them to find answers for themselves.
🫵 About You
You’ll have between 0-2 years work experience, and you’ll be:
- Relentlessly proactive – you naturally take responsibility for things and are always pushing to make things better;
- Analytical & structured thinker — you have a real affinity for numbers, love drawing meaning from data, and approach problems in a clear and structured way;
- A clear and concise communicator — you take pride in the quality of your written communication and have a keen eye for detail;
- A natural “people person” — you love working with people and find it easy to warm to them.
…and you’ll hopefully also love heat pumps! 🤓
🌟 Our offer
- 💰 Base salary £2,400 a month for duration of internship (3-6 months)
- 🏖️ 33 days holiday (pro-rata’d)
- 👨👩👧👦 Brilliant team to learn from and massive opportunity to grow
- 🌍 Meaningful, impactful work that genuinely improves the world.
📮 Ready to apply?
- Please fill in your details here and we’ll get back to you ASAP (if you have any issues with the form please let us know by dropping a line to [email protected])
- Process is likely to be a video call, short test, and then interview in-person with the rest of the team.